Student Problems Addressed by the Office of Student Assistance

Grade and Exam Related Problems:

• Unfair grading of class project(s)
• Privacy regarding class grades
• Make-up exams
• Grade Appeals
• Change in grading standards
• Status of grades; progress reports on grades
• Departmental tests
• Grading bias
• Fire alarm during test
• Retaliation by instructor
• Test anxiety
• "Incomplete" grades
• Change of grades: prejudicial, late changes
• Change of grade when instructor has left university
• Removal of "C" grade
• Three or more finals in one day
• Academic bankruptcy
• Extra credit disallowed
• Extra credit policy (arbitrary)
• Scaling of grades
• Change to and from Pass/No Pass

Instructor/Instruction Related Problems

• Policy on instructor "no-show"
• Harassment/intimidation/discrimination
• Student-faculty relations
• Quality/method of instruction - no syllabus, grading scheme, incompetence
• Unfair evaluation of instructor
• Unrealistic timelines
• Instructor loses test/paper
• Conflict with teacher
• Instructor tardy for final exam
• Instructor fails to change grade
• Prejudicial treatment
• Instructor departed the University with unresolved grade problems
• Change of class times
• Instructor identified student evaluation; same instructor for next term

Financial Aid Problems

• Adjustment in summer schedule of hours enrolled
• Gap between spring and summer aid
• Non-degree seeking status
• Certification/re certification of veterans
• Intercampus registrations
• No co-signer available
• Outstanding/unpaid University bills
• Dependency override - irreconcilable differences
• Disabled parent resulting in loss of income
• Personal effects lost, burnt or stolen
• Processing time; loss of info (turn around time)
• Conflict in federal regulations and state statutes
• Clearing up default from previous marriage
• Canceled Delinquent effect on financial process
• Registration Holds
• Trying to obtain loan without being a student
• Financial status of betrothed
• Transfer to another institution

Other Student Problems

• Advising problems
• Changes in program/course requirements, mid-way
• 15th week policy - tests and other assignments
• Make-up of class work for excused absence
• Academic honesty
• Placement in wronged class (i.e. E.S.L.)
• Verbal abuse
• Class attendance policy
• Eviction from University Housing
• Student Judiciary Committee proceedings
• Dismissal/probation/supervisor
• Changes in employment schedules
• Transfer credit
• General complaint
• Maintaining full-time status
• "Visiting Student" status
• Appeal of dismissal
• Removal of "Holds" on registration
• Library fines
• "Equivalent" textbook
• Parking citations/towing
• Handicapped parking/services
• Complaint against campus police
• Lost/Switched I.D. cards
• Information to parents on privacy, housing, scholarships
• NSE fee for no-shows
• Update of current mailing address
• Student harassed regarding tutorial assistance; plagiarism accusation
• Student accounts/refunds
• Disciplinary actions - University files
• Drop and add - classes/tuition
• Registration difficulties
• Residency status
• Course substitution/old and new course numbers
• Full-time student classification - graduate and undergraduate
• Pre-registration confirmation problems
• Absentee registration
• Veterans' benefits
• Married name vs. maiden name
• Privacy of Social Security Number
• "Cancelled Delinquent" status
• Readmission
• Credit equivalency
• Brach of Confidentiality
• Student Health Insurance payment
• Termination of housing/contract
• Student-employee reprimand
• Recreation Center facility fees
• Religious solicitation
• Housing maintenance
• Student organization member harassment
• "Pledge" member moved in, later voted out
• Honors recognition
• Collection of program fees from fellow student
• Charges for equipment check-out
• Bicycle registration
• Deletion from "Distinction" honors list
• CLEP testing and grading procedures
• Letters of Recommendation
• Discrimination, non-class related
• Sexual harassment/invasion of privacy
• Dorm policies
• Intercampus bus injury
• Textbooks not available
• Placement fees

Graduate Student Problems

• Ph.D. candidate dropped from program
• Grad college fees for reactivation of files
• Grad student "deficiency" classes
• Grad assistant - departmental policies
• Tuition remission
• Graduate teaching assistant workload and compensation
• Loss of graduate teaching or research assistantship